Diggerland Theme Park re-opening!

 

It feels like such a long time since Diggerland last welcomed the public into the parks. We will be re-opening from Saturday 11th July, and we can’t wait to see you! It may have taken us slightly longer to get everything ready, but Duggy and Dotty wanted everything to be perfect for their visitors.

Are you feeling nervous about visiting?

Don’t be… We have everything in place for a safe family day out to Diggerland. Here’s what you can expect when you visit:

Arrival

Upon arrival, all visitors will undergo a quick non-invasive temperature check to ensure they are ok to enter. Any guests who turn up presenting any symptoms of COVID-19 will be turned away.

Please ensure all guests have their booking confirmation email printed out or ready to show on a mobile device to a member of the admission staff. This will help to speed up entry to the park, and keep the queue time low.

We will accept customers who have turned up on the day and are looking to pay, but you will run the risk of being turned away if we are already operating on maximum capacity. During this difficult time, we want to keep things simple. We will not be able to accept any discount vouchers or codes, including Blue Peter Badges or 2 for 1 tickets, as this will take more time to process, and we want to avoid touching any unnecessary paperwork. We hope that after August we will be able to operate as we normally would.

Once we have seen your booking confirmation and you have passed the temperature check, we will need a few details from you. In line with the Government test and trace system, we ask any visitors to provide us with names and contact numbers of anyone entering Diggerland. We will be adhering to all GDPR policies, but we will need this information.

We will also ask anyone who is paying on the day, to pay by credit/debit card where possible to avoid handling any cash.

COVID-19 Temperature checks
Pay by card

Health and Safety measures

Once you have entered Diggerland, you will see numerous health and safety measures in place, in line with government guidelines.

We will have hand sanitiser around the park for all guests to use when required. If you want to bring additional sanitiser for your family you are more than welcome to.

Although we aim to open the park with all rides operational, we have to temporarily close some rides. The indoor soft play area and Little Tikes area will be closed. Additionally, Joyrider will be closed due to the close proximity of the marshal and the visitor.

For some rides, we will need visitors to wear a face mask or covering due to the nature of the ride. Signs will be clearly displayed when masks are required. We encourage everyone to wear a face mask for their own health and safety, although it is not mandatory. For any children under the age of 6, and visitors with certain health conditions and/or disabilities are not required to wear face masks. All of our staff will also be wearing face coverings.

When it comes to going on rides and drives, and even visiting the toilets we do politely ask for all visitors to go as a family. This will reduce queues for rides and the toilets.

Health and Safety at Diggerland
Hand Sanitiser

Diggerland Ticket Types

Gift Vouchers

Customers wishing to visit with a gift voucher that was purchased through Diggerland, we can book you in but we ask you to email us the following information:

  • Voucher type
  • Reference Number
  • Preferred park
  • Your chosen visit date
  • Contact number

Please ensure you do this at least 5 days before your visit, otherwise we will not be able to allocate you a place.

Complimentary tickets

Unfortunately there is no way a complimentary ticket can be used when pre-booking tickets online. We can only advise customers to turn up on the day of visit and present the ticket. If all presale tickets have sold out we will have to refuse entry, so if you’re worried you can always ring us on the morning of your visit date to check.

We advise customers to pre-book their tickets before their chosen visit date to guarantee entry to the park. Visitor numbers have been reduced to 500 people so we don’t want guests to be turned away.

Unfortunately Duggy and Dotty will not be around when we re-open as they have to self-isolate for a bit longer. They can’t wait to get back to the parks to give hugs and high-fives. Until then, stay safe, and most importantly, have an exciting family day out to Diggerland!

For further COVID-19 information please refer to our website.