Frequently Asked Questions

No, once you purchase tickets you are welcome to turn up anytime from 10am when we open. This is also noted on your booking confirmation email.

We have 4 Diggerland theme parks, located in Kent, Devon, Durham and Yorkshire.

Diggerland Kent Park:
Roman Way,
Medway Valley Leisure Park,
Strood,
Kent
ME2 2NU

Diggerland Devon Park:
Verbeer Manor,
Cullompton,
Devon
EX15 2PE

Diggerland Durham Park:
Langley Park
County Durham
DH7 9TT

(Some SatNavs seem to have trouble with this. If need be, enter “Front Street” Langley Park as the address. Diggerland is located on Riverside Industrial Estate, just off Front Street). By the time you are close to it, you will already start to see the brown and white tourist attraction signs on the nearby roads.

Diggerland Yorkshire Park:
Willowbridge Lane,
Whitwood,
Castleford,
West Yorkshire
WF10 5NW

Visitors under 90 cm in height may enter Diggerland free of charge.

Visitors who are 90 cm in height or over, and who are aged under 65, pay £19.95 per person to enter Diggerland when tickets are pre-booked.

Senior citizens aged 65 and over pay £11.95 per person to enter Diggerland when tickets are pre-booked.

THE ABOVE PRICES INCLUDE UNLIMITED NUMBERS OF RIDES AND DRIVES ON THE DIGGERS, DUMPERS AND REAL CONSTRUCTION MACHINERY, ALL DAY (excluding coin-operated machines such as Dodgems).

Please note that minimum and/or maximum height restrictions apply on all rides, and that age restrictions apply to some rides. (Children under 80 cm in height may not go on any of the real construction machinery rides and drives in Diggerland, for safety reasons. Children between 80 cm and 90 cm in height will only be able to go on about 8 of the real construction machinery rides or drives. For most of the rides and drives in Diggerland the minimum height restriction is 90 cm. However, there are play areas, sandpits and some coin operated rides which are suitable for younger children).

Yes, Diggerland has considered the threat of terrorism. Risk assessments have been carried out. Diggerland would class the attraction as a ‘low risk’, with the likelihood of a terrorist attack being very small, however for the security of our staff and customers, procedures have been put in place. Diggerland’s terms and conditions have been updated, which states: ‘For security purposes, Diggerland reserves the right to search any coats, bags, rucksack and similar items of its patrons wishing to or having entered Diggerland.  In the even that a patron refuses to have his/her bag, rucksack, coat etc. searched then Diggerland reserves the right  to prohibit entry into Diggerland and any payment already made in respect of the entry shall be forfeited.’ Further information regarding Diggerland’s terms and conditions can be found here – https://www.diggerland.com/terms/

Unfortunately the planned Diggerland at The Valley in Evesham will not be going ahead.

Currently we are looking at a number of other possible sites in the Worcestershire area. Once we have more information we will notify all members of the public via the Diggerland website, social media, ENewsletter (if subscribed) and the press. To sign up to receive the latest news from Diggerland, please do so here.

To see the height restrictions applicable to individual rides please click here.

On most rides, the minimum requirement for height is 90cm (measured with shoes on).

Ticket prices apply for children over 90cm (measured with shoes on).

Any child under 90cm is admitted free of charge (measured with shoes on).

90cm is equivalent to 0.9 metres, 35.4 inches or 2 feet and 11 inches.

Each child around the 90cm mark will be measured at Diggerland on arrival (measured with shoes on).

Please bear in mind, some younger children may be required to sit on an adults lap, which may prove difficult for children accompanied by pregnant visitors only.

We regret that we do not have any ATM/Cash Machines at any of our locations.

0871 22 77 007 (Calls cost 10p per minute plus network extras.)

Some mobile network providers block 0871 numbers, if you are unable to reach us on 0871 22 77 007 using your mobile phone, please try to call from a landline or alternatively you can phone 01634 711711 and ask to be put through to Diggerland Head Office.

Diggerland does not provide queue jump passes. However maximum waiting times are usually no more than 40 minutes due to over 100 machines and 20 different rides and drives. Please note queue jumping is strictly prohibited.

We want all visitors to have fun and to be safe. Diggerland undertakes a full Health & Safety audit annually, in addition to regular audits carried out by Health & Safety consultants.

While there are many “hands-on” activities at Diggerland, it is the responsibility of each parent or guardian to supervise those children who are under their care whilst at Diggerland. Children under 13 years of age should be accompanied by an adult (aged 16 or older) at all times.

View all of our Health and Safety measure in place in line with all COVID-19 restrictions.

Height restrictions apply to each individual ride or attraction and are displayed at the entrance to each activity. Please take a moment to read them carefully before considering them for you or your child. For your safety, our staff cannot make exceptions to these restrictions.

We accept all the following cards at the admissions tills and in the Goodie Store:

• Visa
• Visa Debit
• MasterCard
• Delta
• Visa Electron

Our food area at Yorkshire accepts card payments with a minimum spend of £5. Our food area at Durham can accept card payments, but with a minimum card spend of £10, unless the customer uses contactless which does not have a minimum spend. Those at Devon and Kent do have card payment machines.

Please click here for more information about disability access in Diggerland.

Diggerland is a family attraction and we ask that you wear appropriate clothing whilst in the theme park. Any guest deemed by the Park Manager to be wearing inappropriate clothing may be asked to change clothes or to leave Diggerland.

Most activities involve riding or driving real construction machinery, and we would strongly advise against wearing flip-flops or similar footwear as they do not afford much protection to your feet. Customers should be aware that access will be denied to certain machinery if appropriate closed in footwear is not worn. Suitable footwear includes closed in footwear such as trainers, flat shoes, flat boots or wellies. High heels must not be worn on any machinery.

Virtually all activities take place outdoors.

In wet weather there is a chance that you may get a little muddy, so bringing a change of footwear for the journey home is a good idea.

Diggerland is predominantly an outdoor attraction with all the digger rides and drives situated out in the open air. Some rides and attractions may close in the event of high winds, thunder or lightning, if the Park Manager decides that such action is required.

In the event of rain we do have some indoor entertainments such as computer digger games and also indoor play areas for younger children, which are included in the entry price. Umbrellas and rain wear may be purchased from the Goodie Store.

Diggerland regrets that refunds will not be issued due to inclement weather. If you come prepared for the weather you will still have a great day!

If you wish to leave Diggerland and return the same day, at no extra charge, please have your hand stamped in the Goodie Store.

Failure to obtain a hand stamp will result in you not being re-admitted.

Production of a ticket will not be proof of re-entry. Refunds or exchanges are not possible in the event of poor weather or attraction closure.

Diggerland is a venue for families and young children. We have set up a designated smoking  & vaping area at each park, AWAY from the rides and drives. This is the ONLY area in Diggerland where smoking & vaping is allowed.

Smoking and vaping is NOT allowed in any of the other outdoor spaces, or whilst queuing for rides and drives, or in the restaurant or shops.  Cigarettes, tobacco and e-cigarettes are not sold on-site.

Please ask a member of staff where the designated smoking & vaping areas are located. Diggerland reserves the right to remove anyone from the queue for rides/drives who is smoking or vaping.

Our four Diggerland UK Theme Parks each have a food outlet, which provides a great selection of hot and cold refreshments.

You may bring a picnic to Diggerland, which can be eaten in an allocated restricted area. All our locations have picnic benches in the grounds but none of them have any covered areas where you can eat a picnic. Visitors may not take their own meals into the restaurant areas to eat.

For safety reasons, we ask visitors not to bring glass bottles into Diggerland.

Diggerland does not allow entry of dogs to our sites, with the exception of Guide Dogs and Assistance Dogs. This is for the safety of other visitors, as well as your pet. We also ask that you do not leave your dog in your vehicle, as the Diggerland car parks are not shaded and dogs can very quickly become distressed. To view details of kennels local to our Diggerland parks, please click here.

Diggerland provides free-to-use charging points for its patrons with electric vehicles and plug-in hybrids. Those who are not visiting Diggerland can plug in and charge for a flat fee of £5, for a time period up to two hours. To find out more information, visit our blog post here.

Each park provides most if not all of these facilities. A break down of the facilities that each park provides is listed below:

Durham Park:

Baby Changing – Yes in the disabled toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Durham park. There is not anywhere specific however mothers may use the children’s play area or the Baby Changing area for privacy.
Bottle Warming – Yes, please request within the Dig Inn cafe.

Kent Park:

Baby Changing – Yes in the disabled toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Kent park. There is not anywhere specific however mothers may use the children’s play area or the Baby Changing area for privacy.
Bottle Warming – Yes, please request within the Dig Inn cafe.

Devon Park:

Baby Changing – Yes in the ladies toilet and disabled toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Devon park. There is not anywhere specific however mothers may use the children’s play area where there are secluded corners or large sofas that face a cinema screen so your back is to the room.
Bottle Warming – Yes, please request within the Dig Inn cafe.

Yorkshire Park:

Baby Changing – Yes.
Breast Feeding – Yes, breast feeding is welcomed at the Yorkshire park. Private rooms are available for this purpose, please ask a member of staff for assistance.
Bottle Warming – Unfortunately the Yorkshire park are unable to provide this service.

You can enjoy different rides and drives at the Diggerland park depending on height as oppose to age. You can view our Ride Height Chart to see what you or members of your party can go on.

Minimum age for unaccompanied children is 13 years

Minimum age to accompany a younger child is 16 years

Please kindly be advised that Diggerland does not operate a fast track system at any of the four UK locations. Our queues typically are no longer than 30 minutes per ride on busy days.

Our email confirmations are sent automatically after a successful booking. Before making contact with us, please check your spam/junk folder as our emails may end up in there, this often occurs with Hotmail and Outlook email accounts.