Disability Information

Please read the the Disability Information carefully prior to making your visit.

  • Disabled visitors to Diggerland pay the same entry rate as anyone else, but each disabled visitor may bring in one carer/helper free of charge (T&Cs apply).
  • The carer/helper may use the rides and drives if they wish to do so. Please note that this offer is only valid in conjunction with payment for a full price entry ticket (purchased directly through Diggerland) or with the purchase of prepaid on-line entry tickets (purchased directly through Diggerland). It is not valid in conjunction with any special voucher offers, e.g. 2 for 1 or 3 for 2 special discount vouchers, tickets through any of our affiliated agencies or Tesco Clubcard Diggerland Tokens.
  • Each Diggerland site has a dedicated parking area for cars with disabled parking permits.
  • Each Diggerland location has at least one toilet adapted to suit the requirements of wheelchair users or disability needs.
  • The pathways inside Diggerland are either concrete or tarmac or gravelled so wheelchair and mobility buggy access should be adequate. Please note that we do not have wheelchairs or mobility buggies available to borrow or hire at Diggerland.
  • A carer should be someone over the age of 12 years old.

Disabled visitors are welcome to use as many of the rides and drives as they would like during the day. As we use real construction machines as the basis for the activities in Diggerland, please be aware that the machines may not be suitable or provide easy access for the disabled. Our marshals will supervise visitors where they can, but we must advise you that our staff are not able to lift or assist disabled visitors.

Most of the diggers which the public can operate in Diggerland use hand operated controls only. The controls are power-assisted and do not require great strength to operate them.

Diggerland does not operate any “fast track” or preferential queuing service for disabled visitors.

Disabled Guests are entitled to a free carer ticket. Please book a Standard/OAP ticket as appropriate and bring proof of entitlement to Diggerland Admissions in order for us to issue the free carer ticket. Such proof includes a blue/orange badge, Attendance Allowance book, Disability Living Allowance (DLA) letter, Personal Independence Payment (PIP) letter, Attendance Allowance (AA) letter, Education Health Care Plan (EHCP) from the Local Education Authority (LEA) or an NHS letter.

If you are from an organisation such as a care home & are bringing disabled visitors to one of our parks, but do not have individual proof of entitlement, we would require a letter from the local authority, stating you look after disabled children.

Are you bringing someone who has Autism? Diggerland is one of the first organisations to join “Connect to Autism” a national campaign designed to improve access to facilities and services for people with autism. Find out how our Autism Friendly Attraction can help you.

“Today we visited Diggerland Kent with a small group of our residents who have learning/physical disabilities, as a staff member I have been on many trips and outings with various groups over the years but today has outshone by far any of them.

Your team in Kent are absolutely the best anywhere. I won’t mention any names because they were all equally fantastic, but just so you know who we are, Amir and the rest of our Watford supporters cannot wait for our visit next year.

I work for quite a large organisation and I will be recommending you to all of our groups for a visit.Please thank all the staff for their wonderful attitudes towards disability I wish I could do something to make their day too. You all certainly made ours.”

Julia – July 2018