Coronavirus (COVID-19)

Due to restrictions and limited capacity each day, admission can only be guaranteed by pre-booking.  Please email mail@diggerland.com with your voucher type and reference number, preferred park and visit date as well as a contact number.  You need to do this at early as possible in order to get booked in on your preferred date.  We cannot accept requests less than 5 days before your required visit date.

Alternatively you can turn up with your voucher at the park without pre-booking but should all presale tickets be sold out then it won’t be possible for us to allow you entry.

If your voucher expired during lockdown these are being extended to cover the period they were unable to be used up until their expiry date.  All vouchers still in date as of the 11th July will have an additional 4 months added onto their expiry date. This will be calculated when you make contact by email to book your visit date.  Alternatively you can pay to extend your vouchers for an additional 12 months.

We hope you will understand that under the current guidelines this is our only option of managing gift vouchers to ensure the safety and well being of our guests and staff.

Due to restrictions and limited capacity each day, admission can only be guaranteed by pre-booking.  Please email mail@diggerland.com with your voucher reference number, preferred park and visit date as well as a contact number.  You need to do this at early as possible in order to get booked in on your preferred date.  We cannot accept requests less than 5 days before your required visit date.

Alternatively you can turn up with your voucher at the park without pre-booking but should all presale tickets be sold out then it won’t be possible for us to allow you entry.

We are unable to accept fund raising vouchers that have expired.

If you hold a Bulk Voucher ticket bought at a discounted rate from Kids Pass or another source we can only accept these if you pre-book your date and will not be accepted on arrival.

Due to restrictions and limited capacity each day, you will need to email mail@diggerland.com with your voucher type and reference number, expiry date, preferred park and visit date as well as a contact number.  There might be an additional cost for us to process your booking for you and we cannot accept requests less than 5 days before your required visit date.  You cannot use your voucher to book on line.

If your voucher expired before 11th July these are being extended to cover the period they were unable to be used up until their expiry date. 

Unfortunately you will not be able to use your complimentary ticket when pre-booking on line.  Admission will only be possible on presentation on the gate and we cannot guarantee entry should all presale tickets be sold out.  

If your complimentary ticket expired during lockdown regrettably we are not able to extend these for a later date.

We will still allow visitors to turn up on the day and pay, but you will not be guaranteed entry if the maximum amount of visitors has already been reached. With restricted numbers of 500, we would highly recommend pre-booking your tickets in advance to guarantee you entry into the park. Please note tickets cannot be booked on the same day as your visit.

Unfortunately we are not able to offer any discount codes or offers including Blue Peter Badges throughout July and August.

Unfortunately at present we cannot accommodate group visits or birthday party bookings. Visitors can pre-book general admission tickets for the time being. We will update our website as soon as we have any further information.

We have the following health and safety measures in place:

• Restricted visitor numbers to 500
• We are advising all visitors to ensure they are social distancing from other guests
• We recommend face coverings at all times, but these are not obligatory, except on certain designated rides
• We have closed our indoor areas including the indoor play area
• If you need to pay for anything, please pay by contactless card where possible
• All visitors will undergo a non-invasive temperature check on arrival – this is for the safety of all visitors and staff
• We suggest going on rides in your family groups, this will help maximise our ride availability
• All Diggerland parks will be deep cleaned including any touch points and machines. We do suggest customers also bring hand sanitiser as well
• We will be turning away anyone who presents symptoms of COVID-19, this is for the safety of other visiting guests and our staff

In line with Government guidelines, we cannot unfortunately open the indoor play area and the indoor Little Tikes area for health and safety reasons. Other rides may be closed due to health and safety, we will update as and when we know.

All visitors will be able to purchase food and drink as usual from the Dig Inn, with restrictions in place that are in line with Government guidelines.

We encourage everyone to wear a face mask for their own health and safety. Although it is not mandatory, some rides will need visitors to wear a face mask. All of our staff will be wearing face coverings. Face masks are not required for any children under the age of 6 and for people with certain health conditions and/or disabilities.

Yes, all Diggerland parks have picnic benches scattered around the park.

During July and August we are unable to accept any discount codes or offers including Blue Peter Badges and 2 for 1’s.

You will be able to make the most of our on-site goodie store, but restrictions will be in place to ensure the health and safety of our staff and other visitors.

We will be open at our usual times of 10am – 5pm.