Coronavirus (COVID-19)

Hi All,

At Diggerland we want to keep all our visitors and staff safe.

Visitors are respectfully reminded that although most legal COVID-19 restrictions are being lifted from 19th July, the virus has not gone away! Please exercise caution during your visit to Diggerland and maintain a sensible distance from people you don’t know. Although face coverings are not mandatory you may choose to wear one on any of our rides and we leave this to the discretion of our visitors.

Please wash your hands regularly and use our sanitising stations.

All outdoor activities will be available.

The indoor play areas at Diggerland Kent, Durham and Yorkshire are now open. Restrictions will be in place for the indoor soft play areas, including limited numbers on play equipment & hand sanitising. The ball pit will remain closed.

We aim to have as much indoor seating available in the Dig Inn cafes as possible, however we ask that visitors try to remain a sensible distance away from other guests for safety reasons. Table service is no longer required. There are also plenty of outside seating areas. Picnics are also welcome. For more information click here.

You can pre-book your tickets online here or if you have a voucher, please visit our 2021 Booking option page to be directed to the correct way of booking for your voucher.

Duggy, Dotty and the Diggerland team look forward to welcoming you to Diggerland!

Unfortunately we are not able to accept or provide any discount codes or special offers including Blue Peter Badges, NHS & Special Forces. This is due to us already discounting our prices & having limited visitor capacity. We are very sorry for any inconvenience caused.

We are so grateful for your continued support at this time and thank you for bearing with us.

The Diggerland Team.

We have limited our visitor numbers at all 4 Diggerland UK parks to allow for additional measures such as social distancing to be implemented. We therefore strongly advise you pre-book your tickets online in advance to guarantee your entry (tickets cannot be pre-booked on the same day of your visit). Tickets can be booked here.

Due to limited visitor capacity there are changes to how you can use your admission Gift Vouchers. Please see relevant FAQ below.

Unfortunately due to limited visitor capacity, we are unable to accept any discounts / special offers for the remainder of the 2021 season. This includes Blue Peter badges & NHS discount.

We are sorry for any inconvenience this may cause.

If you have a Diggerland leaflet, we will be accepting these until 2022, please present your Diggerland leaflet on arrival. The discount will be taken off the pay on the day rate.

FAQS

What health and safety measures are in place at Diggerland?

We have the following health and safety measures in place:

  • Restricted visitor numbers.
  • Social distancing from other guests.
  • The indoor play areas and Little Tikes areas all parks are now open with safety measures in place, including limited numbers & hand sanitising.
  • If you need to pay for anything, please pay by contactless card where possible. Cash is required for the ice cream vans on park.
  • We suggest going on rides in your family groups, this will help maximise our ride availability.
  • All Diggerland parks will be deep cleaned every hour including any touch points and machines. We do suggest customers also bring hand sanitiser as well.
  • We will be turning away anyone who presents symptoms of COVID-19, this is for the safety of other visiting guests and our staff.
  • We suggest that anyone over the age of 16 entering the park provides their contact details for NHS track and trace however it is not essential as it is no longer a legal requirement.  Please scan the QR code on arrival in admissions or fill in a form.

NHS Track & Trace

We suggest that anyone over the age of 16 entering the park provides their contact details for NHS track and trace however it is not essential as it is no longer a legal requirement.  Please scan the QR code on arrival in admissions or fill in a form.

Tiers - What do I do?

Should any of our parks need to close due to tier restrictions or visitors live in an area which is placed into severe tiers, then any pre-booked tickets can be rescheduled.

Unfortunately we are not able to offer any refunds.

Will I need to wear a Face Mask?

Visitors are respectfully reminded that although most legal COVID-19 restrictions are being lifted from 19th July, the virus has not gone away! Please exercise caution during your visit to Diggerland and maintain a sensible distance from people you don’t know. Although face coverings are not mandatory you may choose to wear one on any of our rides and we leave this to the discretion of our visitors.

It is not mandatory for visitors to wear a face covering when visiting Diggerland, however we ask you to respect anyone’s decision if they wish to.

Face Coverings On Rides (Valid until 19th July 2021)

JCB 3CX / Safari / Joyrider:

As these rides are enclosed, we would advise customers to wear a face covering if they would like to, however it is not essential.

Diggerland Staff & Face Coverings

Our staff will be advised to wear a face coverings on enclosed rides such as Safari, JCB 3CX and Joyrider, although it is not a legal requirement.

Will all rides be open?

All of our rides & drives are open as normal, please be aware that customers may experience slightly longer queue times as we will be cleaning down rides every hour. We will continue to update further as soon as more information is available.

I have tested positive for Covid-19, what happens to my booking?

Any visitor who pre-books their Diggerland tickets & then tests positive for Covid-19, or needs to isolate, will have their whole booking transferred to another date. We will move a booking, however we cannot move only part of a booking. The new date cannot be within the quarantine period. Unfortunately pre-booked tickets cannot be refunded. We are unable to move tickets for any other reason.

Will I be able to turn up on the day and pay?

We recommend purchasing tickets online via the Diggerland website to guarantee entry. You may be able to purchase tickets on the day providing there is availability, please call in advance to check. Card payment is preferred for paying on the day.

Will you accept any discount codes?

Unfortunately we are not able to accept or provide any discount codes or special offers for the remainder of our 2021 season, including Blue Peter Badges, NHS & Special Forces.

We are very sorry for any inconvenience caused. We are currently recommending to prebook via the Diggerland website to guarantee your admission.

How do I book if I have admission Gift Vouchers that I purchased through Diggerland?

You can pre-book your tickets online here or if you have a gift voucher or a Two Year Open Ticket, please visit our 2021 Booking option page to be directed to the correct way of booking.

For all vouchers issued by Red Letter Days, BuyAGift or Virgin Experience Days, please email your details to mail@diggerland.com and someone will get back to you as soon as possible.

How do I book if I have a fundraising voucher?

Due to restrictions and limited capacity each day, admission can only be guaranteed by pre-booking.  Please email mail@diggerland.com with your voucher reference number, preferred park and visit date as well as a contact number.  You need to do this at early as possible in order to get booked in on your preferred date.  We cannot accept requests less than 5 days before your required visit date.

Alternatively you can turn up with your voucher at the park without pre-booking but should all presale tickets be sold out then it won’t be possible for us to allow you entry.

We are unable to accept fundraising vouchers that have expired. Fundraising vouchers unfortunately cannot be extended beyond their expiry date.

How do I book if I have a bulk voucher ticket?

If you hold a Bulk Voucher ticket bought at a discounted rate from Kids Pass or another source we can only accept these if you pre-book your date and will not be accepted on arrival.

Due to restrictions and limited capacity each day, you will need to email mail@diggerland.com with your voucher type and reference number, expiry date, preferred park and visit date as well as a contact number.  There might be an additional cost for us to process your booking for you and we cannot accept requests less than 5 days before your required visit date.  You cannot use your voucher to book on line.

If your voucher expired before 11th July these are being extended to cover the period they were unable to be used up until their expiry date. 

How do I book if I have a Complimentary Ticket?

Unfortunately you will not be able to use your complimentary ticket when pre-booking on line.  Admission will only be possible on presentation on the gate and we cannot guarantee entry should all presale tickets be sold out.  

If your complimentary ticket expired during lockdown regrettably we are not able to extend these for a later date.

Can I use my Blue Peter discount offer?

Unfortunately we are not able to accept or provide any discount codes or special offers for the remainder of our 2021 season, including Blue Peter Badges, NHS & Special Forces.

We are very sorry for any inconvenience caused. We are currently recommending to prebook via the Diggerland website to guarantee your admission.

Can I book a group visit or birthday party?

Unfortunately at present we cannot accommodate group visits or birthday party bookings. Visitors can pre-book general admission tickets for the time being. We will update our website as soon as we have any further information.

Can I get food and drink at Diggerland?

All visitors will be able to purchase food and drink as usual from the Dig Inn. We will no longer need to offer table service.

Can I bring my own food and drink?

Yes, all Diggerland parks have picnic benches scattered around the park. We also have green areas should you wish to bring a picnic blanket and sit on the grass.

Will the goodie store be open?

Our goodie store will be open as usual.