FREQUENTLY ASKED QUESTIONS

How much does a visit to Diggerland cost?

Please visit the tickets and prices page here.

What are your open times?

Please view Diggerland’s open times for all parks here.

Can I change my visit date?

Once online tickets are purchased they are non-refundable and non-transferable. We are also unable to part refund should you book too many tickets, wrong ticket type or some of your group do not visit on the day.

Under extenuating circumstances and at management discretion we may move a booking. For this an admin fee would apply. If management agrees to move a booking, the whole booking would need to be moved to another date within the same season. We cannot move part of a booking.

Can I go out and come back later in the same day?

If you wish to leave Diggerland and return the same day, at no extra charge, please have your hand stamped in the Goodie Store or keep hold of your receipt.

Failure to obtain a hand stamp or keep hold of your receipt in order to present for re-admission will result in you not being re-admitted.

Refunds or exchanges are not possible in the event of poor weather or attraction closure.

How old do children need to be to enter Diggerland alone?

Minimum age for unaccompanied children is 13 years
Minimum age to accompany a younger child is 16 years

Are there concessions for Home Educated Children?

There are no concessions for Home Educated Children, as our Diggerland parks are closed during term time to the general public. Tickets can be purchased online to visit on weekends and during school holidays. The online rates are discounted against the pay on the day admission rates.

Alternatively, there are special rates available for group bookings. Exclusive group visits can be booked for term times. See further details here – Group Visits.

Do you offer discounts for Military personnel?

British Forces personnel are able to receive a discounted rate into our Diggerland parks, against the pay on the day rates. You will not be able to use this discount against online bookings. Further information can be found at https://britishforcesdiscounts.co.uk/

Please note this discount is not valid to use during July and August.

Do you offer discounts for Blue Peter Badge holders?

Unfortunately we are not affiliated with the Blue Peter Badge scheme and therefore do not offer any discounts. Instead, we recommend pre-booking discounted tickets in advance on our website.

Does everyone entering Diggerland require a ticket?

Can I use Tesco Clubcard Vouchers to book tickets to visit Diggerland?

Do you offer discounted entry for guests receiving Universal Credit?

We’re sorry, but Diggerland does not currently offer discounted entry specifically for guests receiving Universal Credit. However, we highly recommend booking your tickets online in advance of your visit. Online bookings are offered at a discounted rate compared to the standard pay-on-the-day prices, and securing your tickets ahead of time ensures the best value for your visit.

Do online bookings need to arrive together at Diggerland?

Yes – to make your visit as smooth as possible, everyone included in your online booking will need to arrive at the same time. Unfortunately, we can’t admit part of your group earlier and the rest later, so please plan to meet before heading to the entrance.

What does the general entry admission price include?

The general entry admission price covers all of the main Diggerland rides & drives. Optional extras include the dodgems, quad-bikes and superdigs, which are charged at £1 per go. Please bring spare change to enjoy the coin operated rides.

Are there time slots to enter Diggerland?

No, once you purchase tickets you are welcome to turn up anytime from 10am when we open. This is also noted on your booking confirmation email.

Once you’ve entered, you’re more than welcome to spend the whole day at Diggerland. We would recommend at least 4 hours to enjoy all of the 20 main attractions at our parks.

Can I attend as a single adult with more than one child?

All single adults are more than welcome to visit Diggerland with more than one child, however please be aware if they are under the recommended height restriction they will need to be accompanied by an adult, which may leave a child waiting alone.
Please see our rides and drives page for more details.

I am pregnant, do I have to pay & can I enjoy the rides?

The majority of our rides and attractions are very gentle as we have young children enjoying, riding and operating them, so these should be fine. We would suggest having a look at our ride page prior to visiting, each ride (when you click on one) has more information and a short video.

We would recommend probably not going on the Spindizzy, Groundshuttle, JCB 3CX ride/drive or Dodgems. Please note unfortunately as all our rides & attractions are included in the entrance price and it is not a pay per ride attraction park, all members who are attending the park are required to purchase an entrance ticket. We also cannot provide discounts for pregnant women.

Please bear in mind, some younger children may be required to sit on an adults lap, which may prove difficult for children accompanied by pregnant visitors only.

Do you do NHS discount?

NHS staff are able to receive a discounted rate into our Diggerland parks, against the pay on the day rates. You will not be able to use this discount against online bookings. Further information can be found at https://www.healthstaffdiscounts.co.uk/

Please note this discount is not valid to use during July and August.

What age is Diggerland suitable for?

While Diggerland welcomes visitors of all ages, we recommend an ideal age of 4 years and above for the best experience. Children aged 4 and over can enjoy the majority of our rides and drives. Children under 90cm are free to enter but may have limited access to certain attractions. For those over 90cm, regardless of age, they can enjoy most rides and drives, accompanied by an adult. Feel free to check our rides and drives page for more information on the available attractions. We look forward to welcoming you and your family for a fun-filled day!

Does Diggerland accept the Blue Light Card?

Where is Diggerland and what’s the address?

We have four Diggerland theme parks, located in Kent, Devon, Durham and Yorkshire.

Diggerland Kent Park:
Roman Way
Medway Valley Leisure Park
Strood
Kent
ME2 2NU

Diggerland Devon Park:
Verbeer Manor
Cullompton
Devon
EX15 2PE

Diggerland Durham Park:
Langley Park
County Durham
DH7 9TT

(Some satnavs seem to have trouble with this. If need be, enter “Front Street” Langley Park as the address. Diggerland is located on Riverside Industrial Estate, just off Front Street). By the time you are close to it, you will already start to see the brown and white tourist attraction signs on the nearby roads.

Diggerland Yorkshire Park:
Willowbridge Lane
Whitwood
Castleford
West Yorkshire
WF10 5NW

When will the new Diggerland Worcestershire park open?

Unfortunately the planned Diggerland at The Valley in Evesham will not be going ahead.
Currently we are looking at a number of other possible sites in the Worcestershire area. Once we have more information we will notify all members of the public via the Diggerland website, social media, ENewsletter (if subscribed) and the press. To sign up to receive the latest news from Diggerland, please do so here.

How much is the car park?

The car park is free of charge to use for Diggerland customers.

Are there any height restrictions to get in the car park?

• Diggerland Kent – No barriers or height restrictions

• Diggerland Yorkshire – No barriers or height restrictions

• Diggerland Devon – No barriers or height restrictions

• Diggerland Durham – No barriers or height restrictions. Car park can get busy at times, however there is a grassed area at the top of the car park for motorhomes to use if required.

I am looking to visit but I drive a motorhome, will there be space in the car park?

Yes, all of our Diggerland parks provide ample parking, and bringing a motorhome will be absolutely fine. We kindly ask that you park considerately and choose a space where your vehicle can be safely accommodated without restricting access for other visitors.

If you have any concerns on the day, please don’t hesitate to speak to a member of our Management team, who will be happy to assist you with parking arrangements.

Does Diggerland provide charging points for electric/hybrid cars?

EV charging points are available at all 4 Diggerland UK theme parks. We use Tesla Destination Chargers, up to 11kW. The chargers are free for paying Diggerland visitors or customers of EVision Electric Vehicles.

Diggerland do not provide adapters for other electric vehicles, however patrons of Diggerland may bring their own adapter to charge other brands of electric vehicles.

We cannot guarantee a charger will be available at the time you visit and this cannot be prebooked. We would recommend visiting the ZapMap website or mobile app to check live information and availability. The chargers are available to use only during Diggerland opening times – see here for more information.  

You can hire an electric vehicle by the day, week, month or longer from our partner company EVision Electric Vehicles and pick it up from one of our Diggerland locations. For a full list of vehicles on fleet and prices, please click here. All vehicles come with a free tank of ‘fuel’, however do not have to be returned fully charged.

We also have our partner company Tap Zap Go over on Medway City Estate offering ultra rapid 120kWh charging for electric vehicles in Strood at just 0.49p / kWh if you need to charge up quick. 

To better plan your visit when driving electric, find your nearest public charging point using ZapMap or Autotrader.

Are there price concessions for disabled visitors?

Please click to view our tickets & prices.

Do you provide queue jump passes?

Why We Don’t Offer Fast Track or Preferential Queuing at Diggerland

At Diggerland, the safety and enjoyment of all our visitors are our top priorities. Due to the nature of our attractions, which involve real machinery and limited access points, we operate with a single queue system for all visitors. This approach is essential to ensure everyone’s safety and to manage the use of our equipment effectively.

While we understand that queuing can be challenging for some guests, particularly those with special needs, the unique setup of our park means that a fast-track system is not feasible. The machinery used in our attractions has limited space, and multiple access points could compromise both safety and the overall experience.

Generally, guests at Diggerland are able to access rides straight away, with very little queuing involved. Even on busier days, queue times at our Diggerland UK parks are still considerably less than the national average for UK theme parks. Typically, our queues take no more than 20 minutes, even during peak times like half-term. While it is very rare, wait times can occasionally reach up to 40 minutes, but this happens infrequently and is still significantly shorter compared to many other UK theme parks and visitor attractions.

To help make the waiting experience more comfortable, we have ensured that benches are plentiful around the park, offering a place to rest while waiting.

We genuinely appreciate your understanding and are continuously exploring ways to improve accessibility and inclusivity at Diggerland. 

What facilities do you have for disabled visitors?

Please click here for more information about disability access in Diggerland.

Are Guide Dogs Allowed?

• Only dogs that are registered guide dogs or assistance dogs may enter Diggerland.
• Guide dogs or assistance dogs should be kept on leads at all times and must not be left unsupervised at any time.
• Guide / assistance dogs must be recognisable by the harness or organisation specific coat. An ID tag must be on the dogs collar or lead slip they wear.
• Paperwork as proof that your dog is a guide / assistance dog may be asked for and as such should be ready to show upon arrival.

Is there somewhere to eat?

Our four Diggerland UK Theme Parks each have a food outlet, which provides a great selection of hot and cold refreshments.

Are there gluten free options available?

Our Diggerland parks operate with franchised catering establishments. Each of our franchise owners operate with a different menu. View park food menus here.

Kent – offers gluten free burger & chips / gluten free sausages, chips & beans / jacket potato with tuna mayo, cheese or beans.

Durham – offers jacket potato with cheese, beans or tuna mayo / cheesy chips / chips & beans.

Yorkshire – variety of salads / jacket potato with beans, cheese, tuna or coleslaw / chips / cheesy chips. 

Devon – offers chips & salads are available on request, please ask to speak with the kitchen manager directly.

Guests are welcome to bring their own food & eat in the picnic areas provided. Unfortunately guests are unable to eat their own food inside our franchise owned cafes. 

Guests are welcome to have their hand stamped in order to leave the park and eat elsewhere, then return again later in the day.

Can we bring a picnic?

You may bring a picnic to Diggerland, which can be eaten in an allocated restricted area. All our locations have picnic benches in the grounds but none of them have any covered areas where you can eat a picnic. Visitors may not take their own meals into the restaurant areas to eat.
For safety reasons, we ask visitors not to bring glass bottles into Diggerland.

What are the height restrictions?

To see the height restrictions applicable to individual rides please click here.
On most rides, the minimum requirement for height is 90cm (measured with shoes on). Ticket prices apply for children over 90cm (measured with shoes on).

Any child under 90cm is admitted free of charge (measured with shoes on).
Each child around the 90cm mark will be measured at Diggerland on arrival (measured with shoes on)

How old do you have to be to drive the diggers?

You can enjoy different rides and drives at the Diggerland park depending on height as oppose to age. You can view our Ride Height Chart to see what you or members of your party can go on.

Are there weight restrictions on the rides?

There are weight restrictions on some of our Diggerland rides and drives. Please visit our rides & drives web page for further information. Each ride icon box will open a new page with specific information. 

Some of our activities such as the Robots, Buried Treasure, Skittles, Dippy Ducks and Skyshuttle have seatbelt extenders. Should you require a seatbelt extender, please ask the Park Marshal operating the ride. 

Once I am booked in for a date, can I move the booking?

Date changes for Adult Experience Days can only be made if at least 14 days’ notice is given prior to the visit date. Unfortunately, we are unable to amend bookings with less than 14 days’ notice. Please contact us as early as possible if you need to reschedule.

What locations can I book Dumper Racing for?

Dumper Racing events are currently only available at our Kent and Yorkshire locations. 

I have an Adult Experience Days voucher, how do I book it in?

You can book your Adult Experience Day directly on our website, or by giving our team a call on 01634 711711 (option 2).

If you have a voucher from an external provider such as BuyAGift, Virgin Experience Days, or Red Letter Days, please complete our gift voucher redemption form. 

Once submitted, our team will be in touch.

Are there lockers available to use?

What if the weather is bad?

Diggerland is predominantly an outdoor attraction with all the digger rides and drives situated out in the open air. Some rides and attractions may close in the event of high winds, thunder or lightning, if the Park Manager decides that such action is required.
In the event of rain we do have indoor play areas for younger children, which are included in the entry price. Umbrellas and rain wear may be purchased from the Goodie Store.
Diggerland regrets that refunds will not be issued due to inclement weather. If you come prepared for the weather you will still have a great day!

What should I wear?

We want your visit to be as enjoyable as possible, so here’s a little guidance on what to wear while exploring our theme park.

Diggerland is all about exciting activities that involve riding and driving real construction machinery. To ensure your safety and comfort, we kindly request that you wear appropriate clothing during your visit. Our Park Manager may kindly ask you to change your outfit or leave the park if your attire is considered inappropriate.

When it comes to footwear, leave those flip-flops at home! They don’t provide the necessary protection for your feet in our adventurous environment. We strongly recommend closed-toe shoes like trainers, flat shoes, flat boots, or wellies for your visit. Please note that high heels are not suitable for operating our machinery.

As most of our activities take place outdoors, you should be prepared for various weather conditions. If it’s a rainy day, there’s a chance you might get a bit muddy. Additionally, due to the nature of our attractions, occasional grease splatters from the machinery can find their way onto clothing. With that in mind, we suggest wearing clothes that you don’t mind getting a bit dirty.

We’re here to make sure you have a fantastic time at Diggerland, and dressing appropriately for the occasion is a small step towards ensuring your safety and enjoyment. So, get ready to dig in and have a blast!

Can I bring a dog with me?

Diggerland does not allow entry of dogs to our sites, with the exception of Guide Dogs and Assistance Dogs. Our Diggerland parks reserve the right to request the appropriate proof of certification or training. Please ensure you have this available to present. 

This is for the safety of other visitors, as well as your pet. We also ask that you do not leave your dog or any other animal in your vehicle, as the Diggerland car parks are not shaded and animals can very quickly become distressed. To view details of kennels local to our Diggerland parks, please click here.

• Only dogs that are registered guide dogs or assistance dogs may enter Diggerland.
• Guide dogs or assistance dogs should be kept on leads at all times and must not be left unsupervised at any time.
• Guide / assistance dogs must be recognisable by the harness or organisation specific coat. An ID tag must be on the dogs collar or lead slip they wear.
• Paperwork as proof that your dog is a guide / assistance dog may be asked for and as such should be ready to show upon arrival.

Do you have baby changing/bottle warming/breastfeeding facilities?

Each park provides most if not all of these facilities. A break down of the facilities that each park provides is listed below:

Durham Park:
Baby Changing – Yes in the disabled toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Durham park. There is not anywhere specific however mothers may use the children’s play area or the Baby Changing area for privacy.
Bottle Warming – Yes, please request within the Dig Inn cafe.

Kent Park:
Baby Changing – Yes in the disabled toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Kent park. There is not anywhere specific however mothers may use the children’s play area or the Baby Changing area for privacy.
Bottle Warming – Yes, please request within the Dig Inn cafe.

Yorkshire Park:
Baby Changing – Yes.
Breast Feeding – Yes, breast feeding is welcomed at the Yorkshire park. Private rooms are available for this purpose, please ask a member of staff for assistance.
Bottle Warming – Unfortunately the Yorkshire park are unable to provide this service.

Devon Park:
Baby Changing – Yes
Breast Feeding  – Yes breast feeding is welcomed at the Diggerland Devon park. There is not anywhere specific however mothers may use the children’s play area or the Baby Changing area for privacy.
Bottle Warming – Yes, please request within the Dig Inn cafe.

What is the policy regarding smoking / vaping?

Diggerland is a venue for families and young children. We have set up a designated smoking& vaping area at each park, AWAY from the rides and drives. This is the ONLY area in Diggerland where smoking & vaping is allowed.

Smoking and vaping is NOT allowed in any of the other outdoor spaces, or whilst queuing for rides and drives, or in the restaurant or shops.Cigarettes, tobacco and e-cigarettes are not sold on-site.

Please ask a member of staff where the designated smoking & vaping areas are located. Diggerland reserves the right to remove anyone from the queue for rides/drives who is smoking or vaping.

Do you accept payment by credit/debit card?

We accept all the following cards at the admissions tills and in the Goodie Store:
Visa
Visa Debit
MasterCard
Delta
Visa Electron

Our food area at Yorkshire accepts card payments with a minimum spend of £5.

Our food area at Durham can accept card payments, but with a minimum card spend of £10, unless the customer uses contactless which does not have a minimum spend.

Those at Kent do have card payment machines.

Does Diggerland offer ATM/Cash Machines?

We have an ATM/Cash Machines at our Diggerland Yorkshire park (fees apply). Unfortunately we do not have cash machines at any other location.

Are Diggerland gift vouchers refundable?

No, Diggerland gift vouchers are non-refundable and non-transferable.

Please ensure the recipient meets the required height restrictions for our rides and attractions before purchasing, as we cannot issue refunds once a purchase is made.

All Admission Gift Vouchers have a 12-month expiry date. This is the date that the voucher needs to be redeemed by but can be for a visit or activity date later within that specific season. Our Adult Experience Voucher expiry dates vary. Dumper Racing Vouchers will only be valid for the 2026 season, all other Adult Experience Vouchers are valid for 12 months.

Additional payment may be required for coin-operated rides and games. Please also note that Diggerland is a seasonal attraction, and our parks are not open all year round. We recommend checking our opening times in advance.

Can I take photos or videos at Diggerland UK parks?

Yes, visitors are welcome to take personal photos and videos within the park for non-commercial use. However, please ensure that you respect the privacy of others and do not photograph or film people without their consent, especially in sensitive situations.

Will Diggerland or third parties take photos or videos of me during my visit?

Yes, Diggerland and its third-party partners may capture photos and videos during your visit for promotional, advertising, and publicity purposes. By entering the park, you consent to the use of your image or likeness in these materials. If you do not wish to be photographed or filmed, please let the camera crew or staff know on the day of your visit.

Can I use my drone at Diggerland UK?

Permission must be obtained before flying any drones at Diggerland UK. Please review our Drone Flying Policy (click here) for detailed information on obtaining permission and the regulations you must comply with.

Why haven’t I received an email confirmation for my online booking?

Our email confirmations are sent automatically after a successful booking. Before making contact with us, please check your spam/junk folder as our emails may end up in there, this often occurs with Hotmail and Outlook email accounts.

How do I leave feedback or make a complaint?

You can leave feedback by clicking here.