The award, which honours customer service excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the TripAdvisor® website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Only the top 10% of businesses receive the award and must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.
“Winning the TripAdvisor Certificate of Excellence for all four of our Diggerland theme parks is a true source of pride for the entire team at Diggerland. We would like to thank all of our past visitors and guests who took the time to complete a review on TripAdvisor. The award is based solely on our customer’s reviews of the Diggerland parks. There is no greater seal of approval than being recognised by our customers. Winning this award gives us an increased amount of confidence to our business. Our aim is to continue this level of customer satisfaction in order to win the award again for 2015.”
Said Sherene Garvin-Mack, Marketing Manager of Diggerland UK.[/vc_column_text][/vc_column][/vc_row]