Diggerland is one of the first organisations to join “Connect to Autism” a national campaign designed to improve access to facilities and services for people with autism and become an Autism Friendly Attraction.
Diggerland Durham has undergone staff training and the other UK Diggerland Theme Parks hope to take part in the training in the near future. The training enables customer facing employees to better understand and deal with customers with Autism.
Commenting on Diggerland’s support for Connect to Autism, Neil Thompson, General Manager at Diggerland Durham, said: “Diggerland UK is pleased and proud to be supporting the Connect to Autism campaign. At Diggerland we understand and appreciate what matters locally to our customers. There are many people with autism who enjoy our facilities and it is essential that Diggerland identify how best to help them.”
We had a blogger visit our Diggerland Kent site with her autistic son, who gave an honest and fair review. Please click here to read her review of Diggerland.
How can Diggerland help you and your family?
We encourage customers to make contact with us prior to making their visit. Approximately 2/3 working days (we will not see enquiries from Friday night, over the weekend), before your visit date, please simply email firstname.lastname@example.org stating the park you wish to visit and the date you wish to visit. Also provide your name, the name of the parent/guardian/carer taking the autistic child to Diggerland, the name of the autistic child and their age. Please let us know beforehand what your child will be wearing to make them easily identifiable.
The park you will be visiting will be provided with this information. On the day you will need to ask for a specific manager (this will be provided to you). The manager will ensure your needs are met as much as possible. Park Marshals will be made aware of your child’s visit and will know to make special allowances. It is helpful if your child wears or carries something that will easily make your child identifiable to our staff. We would recommend a badge, particular colour top, backpack etc. Please let us know beforehand what your child will be wearing to make them easily identifiable.
Please note we do not operate a queue jump system, however rides and drives typically take no longer than 10-15 minutes queuing time before getting on the attraction.
We would kindly advise against bringing your child in the height of the season (summer holidays mainly in August) as the parks can get extremely busy. If your child does not like crowds, we would kindly advise against bringing your child during this time. Whilst our managers and marshals will try to assist during this busy time as much as possible, unfortunately where the park is so busy, we cannot guarantee anything. This is of course your choice and we of course would never turn anyone away, should you wish to visit during this time.