Frequently Asked Questions
Where is Diggerland and what is the address?
We have 4 Diggerland theme parks, located in Kent, Devon, Durham and Yorkshire.
Kent Park Address:
Medway Valley Leisure Park,
Devon Park Address:
Durham Park Address:
(Some SatNavs seem to have trouble with this. If need be, enter “Front Street” Langley Park as the address. Diggerland is located on Riverside Industrial Estate, just off Front Street). By the time you are close to it, you will already start to see the brown and white tourist attraction signs on the nearby roads.
Yorkshire Park Address:
Worcestershire Park Address:
How much does a visit to Diggerland cost?
“Pay on the day” prices for 2017 are unchanged:
Visitors under 90cms in height may enter Diggerland free of charge.
Visitors who are 90cms in height or over, and who are aged under 65 , pay £19.95 per person to enter Diggerland.
Senior Citizens aged 65 and over pay £9.95 per person to enter Diggerland.
THE ABOVE PRICES INCLUDE UNLIMITED NUMBERS OF RIDES AND DRIVES ON THE DIGGERS, DUMPERS AND REAL CONSTRUCTION MACHINERY, ALL DAY (excluding coin-operated machines such as Dodgems). A range of family tickets are available to purchase on arrival at Diggerland, and there is also the option to pre-book tickets on-line.
Please note that minimum and/or maximum height restrictions apply on all rides, and that age restrictions apply to some rides. (Children under 80cms in height may not go on any of the real construction machinery rides and drives in Diggerland, for safety reasons. Children between 80cms and 90cms in height will only be able to go on about 8 of the real construction machinery rides or drives. For most of the rides and drives in Diggerland the minimum height restriction is 90cms. However, there are play areas, sandpits and some coin operated rides which are suitable for younger children).
What are your T&C's regarding Tesco Tokens?
Tesco Clubcard points can be exchanged for a “buy in full” specific “Diggerland One Day Entry” token, which will be accepted against daily individual admission prices. These Tesco tokens cannot be redeemed against any other type of entry ticket, group visit, birthday party purchase or in conjunction with any other voucher or discount scheme including online ticket purchases.
Disabled visitors cannot obtain a free carer entry in conjunction with Tesco Clubcard Tokens.
Photocopied tokens, email confirmations from Tesco, token ID’s from Tesco or images of tokens will not be accepted. Only the official printed Tesco tokens will be accepted.
In the event that your tokens do not arrive in time for your visit, Diggerland will be unable to accept any other form of confirmation that your tickets are on there way etc – if you pay full price to enter Diggerland and then your Tesco tokens arrive at a later date, Diggerland will not reimburse or refund any form of paid for entry in exchange for the Tokens arriving at a later date. Please note this policy does not differ from park to park.
We do not accept Tesco Rewards or “Days Out” tokens. Please contact Tesco direct with any related enquiries.
Has Diggerland considered the threat of terrorism?
Yes, Diggerland has considered the threat of terrorism. Risk assessments have been carried out. Diggerland would class the attraction as a ‘low risk’, with the likelihood of a terrorist attack being very small, however for the security of our staff and customers, procedures have been put in place. Diggerland’s terms and conditions have been updated, which states: ‘For security purposes, Diggerland reserves the right to search any coats, bags, rucksack and similar items of its patrons wishing to or having entered Diggerland. In the even that a patron refuses to have his/her bag, rucksack, coat etc. searched then Diggerland reserves the right to prohibit entry into Diggerland and any payment already made in respect of the entry shall be forfeited.’ Further information regarding Diggerland’s terms and conditions can be found here – http://www.diggerland.com/
When will the new Diggerland Worcestershire park open?
Unfortunately the planned Diggerland at The Valley at Evesham has been delayed due to circumstances outside of our control.
What are the height restrictions?
To see the height restrictions applicable to individual rides please click here.
On most rides are minimum requirement for height is 90cm
Ticket prices apply for children over 90cm.
Any child under 90cm is admitted free of charge.
90cm is equivalent to 0.9 metres, 35.4 inches or 2 feet and 11 inches.
Each child around the 90cm mark will be measured at Diggerland on arrival.
Does Diggerland offer ATM/Cash Machines?
We regret that we do not have any ATM/Cash Machines at any of our locations.
How can I phone Diggerland?
0871 22 77 007 (Calls cost 10p per minute plus network extras.)
Some mobile network providers block 0871 numbers, if you are unable to reach us on 0871 22 77 007 using your mobile phone, please try to call from a landline or alternatively you can phone 01634 711711 and ask to be put through to Diggerland Head Office.
Do you provide queue jump passes?
Diggerland does not provide queue jump passes. However maximum waiting times are usually no more than 20 minutes due to over 100 machines and 20 different rides and drives. Please note queue jumping is strictly prohibited.
Is Diggerland Health & Safety cautious?
We want all visitors to have fun and to be safe. Diggerland undertakes a full Health & Safety audit annually, in addition to regular audits carried out by Health & Safety consultants.
While there are many “hands-on” activities at Diggerland, it is the responsibility of each parent or guardian to supervise those children who are under their care whilst at Diggerland. Children under 13 years of age should be accompanied by an adult (aged 16 or older) at all times.
Height restrictions apply to each individual ride or attraction and are displayed at the entrance to each activity. Please take a moment to read them carefully before considering them for you or your child. For your safety, our staff cannot make exceptions to these restrictions.
Do you accept payment by credit/debit card?
We accept all the following cards at the admissions tills and in the Goodie Store:
- Visa Debit
- Visa Electron
Our food areas at Yorkshire and at Durham cannot accept any forms of plastic card payments. Those at Devon and Kent do have card payment machines.
Are there price concessions for disabled visitors? What facilities do you have for disabled visitors?
Please click here for more information about disability access in Diggerland.
What should I wear?
Diggerland is a family attraction and we ask that you wear appropriate clothing whilst in the theme park. Any guest deemed by the Park Manager to be wearing inappropriate clothing may be asked to change clothes or to leave Diggerland.
Most activities involve riding or driving real construction machinery, and we would suggest that you avoid wearing flip-flops or similar footwear as they do not afford much protection to your feet. Virtually all activities take place outdoors.
In wet weather there is a chance that you may get a little muddy, so bringing a change of footwear for the journey home is a good idea.
What if the weather is bad?
Diggerland is predominantly an outdoor attraction with all the digger rides and drives situated out in the open air. Some rides and attractions may close in the event of high winds, thunder or lightning, if the Park Manager decides that such action is required.
In the event of rain we do have some indoor entertainments such as computer digger games and also indoor play areas for younger children, which are included in the entry price. Umbrellas and rain wear may be purchased from the Goodie Store.
Diggerland regrets that refunds will not be issued due to inclement weather. If you come prepared for the weather you will still have a great day!
Can I go out and come back in later the same day?
If you wish to leave Diggerland and return the same day, at no extra charge, please have your hand stamped in the Goodie Store.
Failure to obtain a hand stamp will result in you not being re-admitted.
Production of a ticket will not be proof of re-entry. Refunds or exchanges are not possible in the event of poor weather or attraction closure.
What is your policy regarding smoking?
Diggerland is a venue for families and young children. We have set up a designated smoking area at each park, AWAY from the rides and drives. This is the ONLY area in Diggerland where smoking is allowed.
Smoking is NOT allowed in any other outdoor spaces, or whilst queuing for rides and drives, or in the restaurant or shops. Cigarettes are not sold on-site.
Please ask a member of staff where the designated smoking areas are located. Diggerland reserves the right to remove anyone from the queue for rides/drives who is smoking.
Do you have a cafe?
Our 4 locations each have a cafe, which provides a great selection of hot and cold refreshments.
Can we bring a picnic?
You may bring a picnic to Diggerland, which can be eaten in an allocated restricted area. All our locations have picnic benches in the grounds but none of them have any covered areas where you can eat a picnic. Visitors may not take their own meals into the restaurant areas to eat.
For safety reasons, we ask visitors not to bring glass bottles into Diggerland.
Can I bring my dog with me?
Diggerland does not allow entry of dogs to our sites, with the exception of Guide Dogs and Assistance Dogs. This is for the safety of other visitors, as well as your pet. We also ask that you do not leave your dog in your vehicle, as the Diggerland car parks are not shaded and dogs can very quickly become distressed.
Does Diggerland provide charging points for electric or hybrid vehicles?
Diggerland provides free-to-use charging points for its patrons with electric vehicles and plug-in hybrids. Those who are not visiting Diggerland can plug in and charge for a flat fee of £5, for a time period up to two hours. To find out more information, visit our blog post here.
Do you have Baby Changing, Breast Feeding and Bottle Warming Facilities?
Each park provides most if not all of these facilities. A break down of the facilities that each park provides is listed below:
Baby Changing – Yes in the disabled toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Durham park. There is not anywhere specific however mothers may use the children’s play area or the Baby Changing area for privacy.
Bottle Warming – Unfortunately the Durham park are unable to provide this service.
Baby Changing – Yes in the disabled toilet and in the Dig Inn ladies toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Kent park. There is not anywhere specific however mothers may use the children’s play area or the Baby Changing area for privacy.
Bottle Warming – Yes, there is a microwave in the Dig Inn cafe for which customers may help themselves.
Baby Changing – Yes in the ladies toilet and disabled toilet.
Breast Feeding – Yes, breast feeding is welcomed at the Devon park. There is not anywhere specific however mothers may use the children’s play area where there are secluded corners or large sofas that face a cinema screen so your back is to the room.
Bottle Warming – Yes, there is a microwave on the cafe counter.
Baby Changing – Yes.
Breast Feeding – Yes, breast feeding is welcomed at the Yorkshire park. Private rooms are available for this purpose, please ask a member of staff for assistance.
Bottle Warming – Unfortunately the Yorkshire park are unable to provide this service.
How old do you have to be to drive the diggers?
You can enjoy different rides and drives at the Diggerland park depending on height as oppose to age. You can view our Ride Height Chart to see what you or members of your party can go on.
How old do children have to be to enter Diggerland alone?
AGE RESTRICTIONS FOR ADMISSION
Minimum age for unaccompanied children is 13 years
Minimum age to accompany a younger child is 16 years